Pricing
Three plans, and no feature on this page that does not exist.
Priced per seat band rather than per case, because an assistance company should not be charged more for a bad month. Every plan includes your own database, the full case-to-statement lifecycle, and the audit trail.
Basic
For a new assistance company running its first files.
Free
One coordinator, the whole lifecycle, no invoice.
Start free- 1 user, with a case limit
- Cases, patients, trips and the case timeline
- Guarantees of payment — draft, issue, send, acknowledge
- Claims, charges and bill review
- Settlements and explanations of benefits
- Your own database, separate from every other customer
- Email correspondence filed against the case
- Audit trail on every change
- Standard reports
Terms
- Company registration documents required as proof of an assistance company.
Standard
Most chosenFor a growing desk with a supervisor over it.
$499/month
Where separation of duties starts to matter — a second pair of eyes on money, and somebody watching the desk.
Talk to us about Standard- 5 users
- 1 supervisor account — monitoring plus a working licence
- Everything in Basic, with no case limit
- Reimbursements: line-by-line adjudication and payment
- Four-eyes approval on settlements
- Connected company mailbox — inbound and outbound on the case file
- Internal chat, case group chat and an intake queue
- Workforce: rosters, shifts, attendance, leave and on-call
- Coverage checks and the supervisor wallboard
- Unlimited reports
- Support with agreed response times
Terms
- Company registration documents required as proof of an assistance company.
- One month payable in advance to begin service.
- Twelve-month minimum term, renewing with a 5% increase.
Premium
For an established operation with its own administrator.
$999/month
You run the licences, the roles and the modules yourself.
Talk to us about Premium- 10 users
- 1 supervisor account — monitoring plus a working licence
- 1 administrator account to manage your own users and roles
- Everything in Standard
- Module registry: switch business modules on and off yourself
- Insurer, policy and branch records with eligibility checking
- Provider directory with types and ratings
- Billing: invoices to your client or insurer, with a rendered PDF
- Priority support with agreed response times
Terms
- Company registration documents required as proof of an assistance company.
- One month payable in advance to begin service.
- Twelve-month minimum term, renewing with a 5% increase.
Prices are in US dollars and exclude applicable taxes. Larger seat counts, multiple branches and enterprise terms are quoted individually — tell us the shape of your desk.
Questions
Before you ask us.
- What counts as a user?
- One named person with a login. Roles are separate from seats — a supervisor account is a working licence as well as a monitoring one, so it is not a seat you buy and cannot use.
- Why do you ask for company registration documents?
- CareTrack is sold to assistance companies, and the platform carries other people's patients' medical and financial records. Establishing who you are is the first control, and it happens before the first case rather than after an incident.
- Can we turn modules off?
- Yes — every business module is switched on or off per company. A company that does not do reimbursements does not see the screens. On Premium you can do it yourself.
- What happens to our data if we leave?
- Your data lives in a database belonging to your company alone. It is exportable, and it is not entangled with any other customer's records, because it never shared a table with them.
- Is there a self-serve trial?
- Not today. The Basic tier is free and is set up after we have verified your company, because that verification is the point.
Not sure which plan fits?
Tell us how many coordinators you run, whether you handle reimbursements, and whether a supervisor needs to approve payments. That answers it in one conversation.
Or email contact@sthiramtechnologies.com