Company
Software for the people between the traveller and the hospital.
CareTrack is built by Sthiram Technologies LLP. It exists because assistance work — the emergency at 3am, the letter to a hospital in a language nobody on the desk reads, the bill that arrives four months later — was being run on spreadsheets, shared inboxes and institutional memory.
An assistance company is asked to do something genuinely hard: to commit money to a hospital it has never dealt with, in a country it may not operate in, on behalf of an insurer who will later examine every line of the bill — and to do it inside an hour, at any time of day, for a person who is frightened.
The platform is organised around that. The guarantee of payment is a first-class record rather than a Word document, because it is the promise everything downstream is measured against. Charges are keyed by one person and allowed by another, because the gap between those two figures is the savings number a fee is charged on. A payment is prepared by one person and released by a second. And a case is openable in the first minute of a call, before anybody has established the itinerary, because that is when the call actually happens.
How we build
Four things we are opinionated about.
A record should not be able to assert what the system cannot evidence.
The most consequential work in this platform was closing the paths that let one. A claim that could be marked settled from a dropdown, with no payment anywhere in the database, is not a convenience — it is a file that will be wrong in an audit and nobody will know when it went wrong.
The interesting decisions are the refusals.
Refusing to convert currencies. Refusing to let one person prepare and release a payment. Refusing to edit an issued statement. Each of those makes the software slightly harder to use and considerably harder to be wrong with, and that is the trade we take.
Say what is not built.
This site names the limits of shipped features rather than burying them. A customer who discovers a missing capability after signing has been mis-sold; one who knew before signing has made a decision. The second is a much better customer, and a much longer one.
The vocabulary belongs to the industry, not to us.
Guarantee of payment, drawdown, scrubbing, adjudication, explanation of benefits, bordereaux. We did not invent friendlier words for these, because the people using the platform have been saying them for twenty years.
Sthiram Technologies
Who builds it.
Sthiram Technologies LLP builds and operates CareTrack. The team that writes the platform is the team that answers your questions about it — there is no layer between you and the people who made the decisions on this site.
- Emailcontact@sthiramtechnologies.com
- Phone+91-7207349050
- RegisteredSthiram Technologies LLP
See it against one of your own files.
The fastest way to judge CareTrack is to walk a real case through it — intake, guarantee, charges, adjudication, settlement, statement. Bring one and we will do exactly that.
Or email contact@sthiramtechnologies.com